Cancel subscriptions, and deleting personal user accounts

This article covers:

1. Cancel a WiseTime Subscription
2. Deleting a Personal User Accounts

Cancel a WiseTime Subscription

Team owners wishing to delete their entire team and cancel a subscription may follow the steps below:

Note: deleting a team does not automatically remove all the individual team member accounts. Team members will still be able to login, allowing them to create a new team and continue to use WiseTime. Please instruct team members to login and delete their personal account using the steps below should they also no longer wish to continue using WiseTime.

Delete a personal account

If you wish to anonymise any of the time data you have posted to your team, you must do so prior to deleting your account. By invoking your right to be forgotten, any data that you submitted to your team will no longer bear a connection to you. Your team managers can still call your posted data for inclusion in reports, but it will be shown in an anonymised form. 

To invoke the right to be forgotten:

1. Login to the online Timeline via https://wisetime.com/customer/
2. Go to your 'Profile' page from the left side menu
3. Scroll down to your team memberships, and click on 'Leave Team' next to the relevant team
4. A pop-up window will appear, select the checkbox 'I want to leave this team' and click 'Leave Team 
5. The page will then update, and in place of the 'Leave Team' action you will be able to select 'Invoke right to be forgotten'

To delete your personal account:

1. Login to the Timeline via https://wisetime.com/customer/
2. Go to your 'Profile' page from the left side menu
3. Scroll to the bottom and click on ‘Delete My Account’ (1)
4. A pop-up window will appear, select 'Yes, remove my WiseTime account and all my time data' 
5. From the drop down, select your reason for choosing to discontinue with WiseTime
6. Select 'Remove my account'

NOTE: you will be unable to delete your personal account if you are the last owner and there are other team members in the team. Ownership of the team will need to be transferred over to another team member via the Team Members page. Following that, deletion of your personal user account will be enabled.