If your organisation already has existing teams, you’ll be able to request to join these teams. To request to join an existing team, click on the "+Add" button next to Team in the menu bar. You’ll see a list of all the teams in your organisation. Click on the box next to the team you wish to join, and submit your request with the 'Ask to Join' button at the bottom of the page.

Please note that your organisation’s teams are detected using your unique domains (for example, our domains are @wisetime.com or @practiceinsight.com). This means that to be able to request to join a team from your organisation you must register with your work email that has a matching domain. If you don’t see your teams here, contact us at support@wisetime.com.

When a join request is made, all team managers, owners, and administrators will receive a notification. To review join team requests, managers can head to the Team Members page in the console, or simply follow the link in the notification email.

When a request is approved, the requestor will be instantly added to the team and allowed to perform any relevant actions that their role type allows. The requestor will receive a notification email informing them that the request has been approved and the pending request will disappear from the top of the team member page.

When a request is declined, the requestor will receive an email informing them of the action. Nothing further will be altered in the requestor's account. If a request is declined, the requestor is still able to request to join this team in the future.

To create a new team, click on the "+Add" button next to Team in the menu bar. If your organisation already has existing teams these will be displayed first. To skip this, click on 'Create a New Team' in the top right corner. If there are no existing teams for your organisation yet, you will be taken straight to the 'Create a New Team' page.

Once on the 'Create a New Team' page, you can simply enter your new team name and invite the initial members to get started. You can invite more members from the Team Members page once you have created your team. You can manage the team plan from the Team Settings page after the team has been created.

If you are a team administrator, you can also request to disable the option for users within your organisation to create teams. If you wish for this option to be removed for your organisation, please contact us at support@wisetime.com and we can disable this for you.

Once team creation is disabled, no one in the organisation will be able to create a new team through the console. Instead, if you need a new team created you can submit the request to support@wisetime.com and we will action this for you.

If you wish to turn the feature back on and enable team creation from the console for your organisation, you can simply email support@wisetime.com once more and we will reinstate it.