How do I update the desktop application?
You can check if you are running the latest version of the desktop application through the desktop app dialogue. Click on the WiseTime logo in your system tray and select ‘Check for updates’ from the Settings cog menu. If you are running the latest version of the application you will see a banner message with this information. If there is a more recent version available, you can click the 'Download' button to install the most recent version.
You can also set your app to automatically detect updates in your app Preferences -> Updates, accessed via the Settings cog. Here you can determine the frequency that you would like the app to check for updates.
Which devices are supported?
WiseTime supports macOS 10.12+, Windows 8.1+ and Ubuntu 18.04+. The system requirements are as follows:
Windows:
- CPU with 1GHz*
- 512 Mb of RAM
- * 300 Mb of free HDD space
- Windows 8.1 and up
macOS:
- Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
- 2 Gb of RAM
- 300 Mb of free HDD space
- macOS 10.12 Sierra and up
Linux:
- CPU with 1GHz
- 512 Mb of RAM
- 300 Mb of free HDD space
- Ubuntu 18.04 and up
How do I install the WiseTime software on another computer?
If you would like to record your time & activity on more than one computer (i.e. desktop computer & laptop) or you would like to install the WiseTime software on a new computer, simply download the application for your operating system and follow the install instructions. Once installed, you can log into the app and online console with your existing credentials.
Do I need to open our firewall to connect our system?
No, generally not. We have designed WiseTime to the best practice security standards available which means that no inbound firewall access needs to be opened. However, your firewall needs to allow your client computers outbound access to the internet, such as google.com or similar. If internet access is available, WiseTime should work out of the box.
Does WiseTime use the OAuth and SAML Identity management industry standards?
Yes, we are always working to ensure that we are always meeting, and as much as possible exceeding, the industry standards.
Once WiseTime has recorded the data, will it be stored locally or in a server?
The information is stored on a server, and it is always only accessible to the user, regardless of who is paying for the account. Storing the data on a server is a requirement to be able to support multiple devices (some users have a laptop, Surface Pro, Citrix accounts, smartphones, etc.) as well as other features. All user data is encrypted at rest, and communication to and from WiseTime servers are encrypted. For large enterprise clients, our architecture can be configured to store data at a managed service where the resource is owned and controlled by the client, but this requires a more substantive setup process.
Can I run WiseTime on a remote desktop environment such as Citrix?
Yes, you can run WiseTime within a remote desktop environment such as Citrix. Please contact us for installation instructions.
Which browsers are recommended for using the WiseTime console?
For the best experience using the WiseTime console we recommend updating your browser version regularly - ideally using the latest (or second-latest) version.
We recommend using the following browsers (including mobile versions of the browsers):
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